Last Updated: 1 May 2026
Who We Are
DML Locksmiths provides locksmith services in Ipswich and the surrounding Suffolk areas. This privacy policy applies to personal information collected through our website, phone calls, WhatsApp messages, emails, contact forms and customer enquiries.
For the purpose of UK data protection laws, DML Locksmiths is the data controller for the personal information we collect about customers and website visitors.
We only collect information that helps us respond to enquiries, provide locksmith services, manage bookings, keep basic business records and improve our website.
Information We May Collect
Depending on how you contact us or use our services, we may collect:
- Your name and contact details, such as phone number or email address.
- Your address or job location where locksmith work is required.
- Details about the service you need, such as lockouts, lock repairs, lock fitting, key cutting or door/window adjustments.
- Messages you send through the website contact form, WhatsApp, email or text.
- Basic booking, invoice and payment information.
- Website usage information, such as pages visited, browser type, device type and approximate location, where analytics or similar tools are used.
How We Use Your Information
We use your information to:
Respond To Enquiries
To reply to calls, messages, contact form requests and quote enquiries.
Provide Services
To attend your property, carry out locksmith work and keep you updated.
Manage Records
To keep invoices, job notes and records needed for business, tax or insurance purposes.
Improve The Website
To understand how visitors use the site and improve the customer experience.
We will only use your personal information where we have a lawful reason to do so, such as responding to your request, performing a service you have asked for, meeting legal obligations or running our business responsibly.
Sharing Your Information
We do not sell your personal information. We may share limited information only where necessary, for example with:
- Payment providers, accounting software or bookkeeping support.
- Website hosting, email, phone or messaging providers used to run the business.
- Professional advisers, insurers or legal representatives where required.
- Authorities or regulators where we are legally required to do so.
Any third-party service providers should only use your information for the purpose of providing their service to us.
How Long We Keep Your Information
We keep personal information only for as long as necessary for the purpose it was collected. Enquiry details may be kept for a reasonable period so we can follow up and provide customer service. Invoice and business records may be kept for longer where required for tax, accounting, insurance or legal reasons.
When information is no longer needed, we will delete it securely or anonymise it where appropriate.
Your Privacy Rights
Under UK data protection law, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information in certain circumstances.
- Object to or restrict how we use your information in certain situations.
- Withdraw consent where we rely on your consent.
To make a privacy request, please contact us using the details at the bottom of this page. We may need to verify your identity before responding.
Cookies & Website Tracking
Our website may use cookies or similar technologies to help the site work properly, improve performance and understand how visitors use the website. Cookies are small files placed on your device by your browser.
You can usually control or block cookies through your browser settings. Please note that blocking some cookies may affect how parts of the website work.
Keeping Your Information Safe
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access or disclosure. No website, email or messaging service can be guaranteed to be completely secure, so please avoid sending highly sensitive information through online forms or messages unless necessary.
Contact Us About Privacy
If you have any questions about this privacy policy or how your information is handled, please contact DML Locksmiths:
- Business: DML Locksmiths
- Location: Ipswich, Suffolk
- Phone: 01473 875026
- Website: www.dml-locksmiths.co.uk
You also have the right to raise a concern with the UK Information Commissioner's Office if you are unhappy with how your personal data is handled.